Operations Associate Life Science

Move the world with us!

AIT is a global freight forwarding and logistics company headquartered in Chicago. Are you looking for an exciting and varied job? Then you are exactly right for us! Become part of the international supply chain and move the world with us!

Does that sound interesting? Then make AIT Worldwide Logistics the next stop on your career ladder!

As an Operations Associate within the Life Science Division, you will play a key role in ensuring the seamless execution of client requirements in alignment with the latest WHO GDP (Good Distribution Practice) standards. This position involves close collaboration with internal stakeholders and external suppliers to manage operational tasks effectively.

You will be responsible for implementing and maintaining GDP-compliant processes, including documentation, non-conformity handling, and job accounting. Additionally, you will contribute to the achievement of AIT’s annual goals and targets by adhering to the company’s quality management system and continuous improvement initiatives.

• Dealing with Customer enquiries
• Preparing spot quotations and obtaining rates
• Receive and review orders as per customer requirements as per AITs GDP Policy assuring product safety
• Shipment preparation and transaction as per current and valid Policies, Processes and Guidelines (see QMS)
• Immediate non-conformity handling assuring product safety and customer satisfaction
• Documentation compliance as per required international conventions e.g. Air, Road, Ocean and or Customs formalities
• Shipment invoicing within given timelines and document distribution
• Check and accept incoming invoices and charges
• Finalize shipment accounting and file closure
• Ensure that within the country all internal and external customer reports/ analysis/ information are performed / established (according to valid SOPs and/ or to internal guidelines)
• Coordinate area performance issues resolution
• Coordinate/ address specific customer requirements within AIT Operations as per valid Policies
• Shared responsibility with the TLs to manage the ad-hoc quotations requested by customer
• Handle additional tasks according to specific customer SOP requirements
• Support resolution of local NCR’s, complaints, claims
• Execute all Dangerous Goods shipments in compliance with all applicable laws and regulations (as applicable).

• 2-7 years Years experience in international forwarding
• Good experience in the transportation and/or supply chain solutions ideally in the Pharmaceutical sector
• Demonstrated work experience in process implementation, customer service and logistics preferably in/for the Life science sector.
• Expertise in GDP related quality assurance
• Ability to work independently and in a group environment
• Fluent oral and written English is a must
• Additional (major) European languages would be an asset

In addition to a competitive salary and benefits, we offer great programs for our employees, for example, 5 volunteer hours a year to give back to the community in a charitable event.

AIT Worldwide Logistics is a global freight forwarder that helps its customers grow by expanding access to markets all over the world where they can sell and/or procure raw materials, components, and finished goods. For more than 40 years, the America’s-based supply chain solutions leader has relied on a consultative approach to build a global network and trusted partnerships in nearly every industry, including aerospace, automotive, consumer retail, food, government, healthcare, high-tech, industrial and life sciences. Backed by scalable, user-friendly technology, AIT’s flexible business model customizes door-to-door deliveries via sea, air, ground, and rail—on time and on budget. With expert teammates staffing more than 100 worldwide locations in Asia, Europe, India, and North America, AIT’s full-service options also include customs clearance, warehouse management and white glove services.  Learn more about AIT Worldwide Logistics, our culture and core values in action here.