Operations Associate Life Science

Move the world with us! 

AIT is a global freight forwarding company seeking passionate individuals to join our dynamic team. With offices worldwide, we're at the forefront of the international supply chain. In Europe we have offices in 8 different countries – Germany, The Netherlands, Switzerland, France, Belgium, Czech Republic, Italy, UK and Turkey (more to come soon!). Join our team, be part of the international supply chain and move the world with us!   

• Working within the Life Science Division as operational expert.
• Fulfilling client requirements and expectations in regard to WHO GDP legislation (latest version).
• Liaison with internal parties and external suppliers, job execution
• Execution of Quality GDP requirements i.e. process, documentation, non-conformity handling and job accounting.
• Contribution and adherence of AIT annual goals & targets incl. following quality management system guidelines

• Dealing with Customer enquiries
• Preparing spot quotations and obtaining rates
• Receive and review orders as per customer requirements as per AITs GDP Policy assuring product safety
• Shipment preparation and transaction as per current and valid Policies, Processes and Guidelines (see QMS)
• Immediate Non-Conformity handling assuring product safety and customer satisfaction
• Documentation compliance as per required international conventions e.g. Air, Road, Ocean and or Customs formalities
• Shipment invoicing within given timelines and document distribution
• Check and accept incoming invoices and charges
• Finalize shipment accounting and file closure
• Ensure that within the country all internal and external customer reports/ analysis/ information are performed / established (according to valid SOPs and/ or to internal guidelines)
• Coordinate area performance issues resolution
• Coordinate/ address specific customer requirements within AIT Operations as per valid Policies
• Shared responsibility with the TLs to manage the ad-hoc quotations requested by customer
• Handle additional tasks according to specific customer SOP requirements
• Support resolution of local NCR’s, complaints, claims
• Execute all Dangerous Goods shipments in compliance with all applicable laws and regulations (as applicable).

• Bachelor's Degree in Logistics

• 2 - 7 years working experience in international forwarding

• Good experience in the transportation and/or supply chain solutions ideally in the Pharmaceutical sector
• Demonstrated work experience in process implementation, customer service and logistics preferably in/for the Life science sector.
• Expertise in GDP related quality assurance
• Ability to work indepently and in a group environment
• Strong PC Skills (MS Office) 
• Fluent oral and written Italian & English is a must
• Additional (major) European languages would be an asset
• Excellent interpersonal skills and ability to influence at all levels of the organization, strong cultural sensitivity, and ability to build up relationship
• Strong team player with the ability to work independently
• Pro-active, target driven, solutions-oriented and good attention to details

In addition to a competitive salary and benefits package, we offer great programs for our employees. For example, everyone at AIT can engage in five hours of volunteer work each year to support a worthy cause or participate in one of our many learning opportunities. 

For more than 40 years, customers have relied on AIT as an industry leader for supply chain solutions with a consultative approach, a global network and trusted partners in (virtually) every industry - these include aviation, automotive, consumer retail, food, government, healthcare, high-tech, industrial and life sciences. Backed by sustainable, user-friendly technology, AIT's flexible business model enables customized door-to-door deliveries by sea, air, land and rail - on time and on budget. With experienced teammates, in more than 100 global locations across Asia, Europe, and North America, AIT offers full-service options, from customs brokerage and warehouse management to all-round worry-free services.